My ACHS Portal
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FAQs - General Information & Enrollment
What is My ACHS Portal?
My ACHS Portal provides secure, online access to your personal medical information. My ACHS Portal will allow patients to:
- Send secure electronic messages to their healthcare team
- Request appointments
- View visit summaries
- View lab results and vitals
- Access healthcare resources
- View a family member’s medical record (authorization required)
All patients who would like to gain access to My ACHS Portal need to complete an authorization form. Complete the form and return to a registration desk or the Business Office. After the form is received, we will send an email invitation to the email you provided within 3 business days.
How do I claim my invitation?
Open the email and click on the link that says “Accept Invitation to My ACHS Portal”. This will direct you to the My ACHS Portal account set up page. You will be asked to provide information to verify your identity and set a password for your account.
What if I didn't receive my invitation email?
First please check your spam or junk mail folders in your email account. If you still can’t find it, please call Kate Carns at 641-743-7233.
Can I view a family member's health record in My ACHS Portal?
Parents can view their child’s medical record in My ACHS Portal up to age 18. After age 18, the proxy access will need to be reauthorized by the child. Individuals that have Legal Guardianship or Durable Power of Attorney for a family member can request proxy access. An authorization form will need to be completed for each proxy access request. Proof of legal guardianship and durable power of attorney is required for authorization.
I don't have any information in My ACHS Portal account. Why?
You will only have medical information in your portal account if you have been seen at the hospital since June 9, 2014. Previous medical information is “pre-loaded” into your health record prior to your visit, but that information is not loaded into your portal. Only information that has been recorded in our new electronic health record will be included in My ACHS Portal. Additionally, to protect your privacy, not all medical information from your health record is released to the patient portal.
Why are my results listed in metric values?
It is common practice in healthcare to utilize the metric system. Unfortunately, we are unable to convert this data for viewing in My ACHS Portal. If you would like to convert the values, please utilize one of the many conversion tools that can be found online.
My ACHS Portal Features
Are there situations where I should use online messaging through My ACHS Portal?
Yes. Please call us directly instead of using online messaging for any of the following purposes:
- You need to see a provider today
- You need a prescription filled today
- You need to cancel or reschedule an appointment in the next 24 hours
Stuart Clinic: 515-523-2513
When can I see test results in My ACHS Portal?
Lab results will be available on My ACHS Portal within 36 hours. This allows your healthcare provider to review the results and contact you directly, if needed.
Are all test results shared electronically via My ACHS Portal?
Test results of a sensitive nature are not released to My ACHS Portal.
Will My ACHS Portal allow me to make online appointment requests?
Yes. You can request an appointment by visiting My ACHS Portal and clicking on “Request an Appointment”. You will receive a confirmation for the clinic staff with your appointment time.
Where will secure messages sent through My ACHS Portal go?
When you select a provider to contact in My ACHS Portal, the message will be sent through your electronic medical record to that provider’s clinic.
How soon will I hear back from my care team after sending a secure message?
You will receive a response within three business days (Monday through Friday, 8 a.m. to 5 p.m.).
Can I use My ACHS Portal to communicate an emergency?
No. My ACHS Portal should not be used to communicate an emergency. If you have a true emergency, please call 911.
I forgot my password. What should I do?
Passwords can be reset without having to contact ACHS. Please visit the login page and click on the Forgot Password link to reset your password.
Is My ACHS Portal secure?
Adair County Health System takes great care to ensure your health information is kept private and secure. The authorization process is controlled through a secure invitation process, personal IDs, and passwords.
Who is Cerner?
Cerner is a Kansas City based company that provides Adair County Health System with the Electronic Health Record used by our doctors and nurses during your visit or hospital stay. This electronic system has replaced the “paper charting” system of the past.
I want to "Bookmark" or set a "Favorite" link to the My ACHS Portal Login page. What is the best link to save?
Please contact Kate Carns at 641-743-7233